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Customer Service

Happiness Guarantee

We at Rough Roses want you to be 100% satisfied with your purchase through our online store. If, for any reason, you have any questions about your order, please call us at (424) 248-3026 or use our online contact form or email web@roughroses.com.

Here you’ll find some important information about our shipping services. Again, please call us if you would like immediate service, to check if a particular item is in stock, or for our gift shipping options.

Shipping and Delivery

RoughRoses.com offers shipping via UPS or Fedex for domestic delivery and FedEx for international delivery. Orders are typically processed within 48 business hours (Monday thru Friday). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package.

  • Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
  • Overnight orders placed on Friday will arrive the following Monday.
  • Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.

    Please note: International shipments are subject to all applicable customs costs and restrictions. We cannot ship to P.O. boxes, APO or FPO addresses.

    Domestic orders shipped via UPS or Fedex should arrive within 3-10 business days. Packages can be shipped Next Day Air, 2nd Day Air, or 3 Day Select within the continental United States for an additional charge. At this time, we do not offer weekend delivery service. Shipping charges will be automatically calculated at the check out page for the type of shipping you choose. Upon our delivery of the ordered merchandise to the carrier, the risk of loss of such merchandise passes to you.

    Domestic Delivery Options

  • UPS Next Day Air® – Guaranteed overnight delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination
  • UPS 2nd Day Air® – Guaranteed delivery to every address in the 50 states (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day
  • UPS 3 Day Select® – Guaranteed delivery within three business days to and from every address in the 48 contiguous states
  • UPS Ground – Guaranteed day-definite delivery to every address in the U.S. 50 states and Puerto Rico

    You may read more detailed purchase information here, which includes information about sales tax, order status, and more.

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